Employment Vacancies in Arusha at Empower Limited

 
Credit and Compliance Supervisor
Type: Full Time
Category: Risk & Compliance
Location: Arusha
Other Categories: Energy & Utilities ,
Job Level: Supervisory
Roles and Responsibilities
Call Centre Management.
• Create the monthly roster to assign representatives to tasks within the Call Centre.
• Monitor the timeous and efficient provision of KYC to customers and follow up to ensure customers are compliant.
• Track the timeous resolution of escalated enquiries.
• Monitor Call Centre team compliance to company procedures and policies.
• Identify and coordinate the provision of training and coaching interventions to maximize customer service.
• Monitor customer satisfaction score and make recommendations on interventions to improve ratings.