New Job Opportunities at Vodacom Tanzania

  
Customer Experience Systems manager
Role purpose:

• Management of Customer Service IT Systems which are Contact Centre, CRM/SRM and Digital Care Systems which include but not limited to Social Media, Email Management Tool, Live Chat, Chat Bots, and TNPS.
  
• Execution of the company and Group strategy and deliverables, specifically related to Digital Dare.
  
• Responsible for the overall end-user support services for all the customer and for their performance in order to meet customer service KPIs.