Job Title: Chief Operating Officer
Principal Accountability
Principal Accountability
- Ensure a world-class operations functions that meet internal/ customer's requirement
- Run the bank across all non-sales functions( in particular strong focus required on the system and channel stability, customer experience, information technology disaster recovery and business continuity management, meeting regulatory requirements and co-ordinate running of the bank across all operations functions)
- Transform the bank: align change agenda between product and country priorities and execute the NBC collective change agenda towards the NBC “Go To Bank” Vision
- To drive the development and implementation of a scalable and sustainable operations strategy and supporting infrastructures
- To drive the bank’s automation/digitization agenda in line with the strategic ambitions

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