Position – Junior Customer Support Officer
Responsibilities
- Managing Calls(inbound calls & outbound calls)
- Assist with providing information about all types of products and services that ABT offers to clients, non-clients and agents.
- Ensuring timely attending of inquiries brought forward from clients as of mobile and agency banking transactions.
- Making follow ups of all pending issues once reported.
- Monitoring of SMS support center.
- Monitoring of Bank’s FACEBOOK page by replying to clients and non-clients comments
- Perform account opening verification through the Customer Acquisition App (CAA).
- Report any malfunctioning of the mobile banking and agent banking service observed on the Selcom Bridge to your immediate supervisor, Mobile Banking Coordinator, or Alternative Channels Manager.
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